Last updated: 2 September 2026
Autoglym Scotland is the official Autoglym franchise for Scotland and is operated by Caledonia Autocare Ltd.
This Privacy Policy explains how we collect, use, store and protect personal information when you use our website, place an order or contact us.
Who We Are
Autoglym Scotland
Official Autoglym Franchise for Scotland
Operated by:
Caledonia Autocare Ltd
Unit 19 Eliburn Industrial Park
Appleton Parkway
Livingston
Scotland
EH54 6GQ
Company Registration Number: SC872476
Telephone: +44 7783 526223
Email: nadeem@caledoniaautocare.co.uk
For the purposes of UK data protection law, Caledonia Autocare Ltd is the data controller for personal information collected through this website.
Information We Collect
We may collect information you provide directly to us, including:
- Name
- Billing and delivery address
- Email address
- Telephone number
- Order and purchase information
- Business or company details where applicable
- Messages or enquiries you send to us
- Account information if you create an account
We may also automatically collect technical information when you use our website, such as your IP address, browser type, device information, pages visited and information collected through cookies or similar technologies.
How We Use Your Information
We may use your personal information to:
- Process and fulfil orders
- Arrange delivery
- Take and manage payments
- Communicate with you about your order
- Respond to enquiries and provide customer support
- Manage returns, refunds and complaints
- Maintain customer and business records
- Improve our website, products and services
- Prevent fraud and protect our website
- Comply with legal and regulatory obligations
- Send marketing communications where you have consented or where otherwise permitted by law
Our Legal Bases for Processing
We process personal information where necessary to:
Perform a contract — for example, to process and deliver your order.
Comply with a legal obligation — including tax, accounting and regulatory requirements.
Pursue legitimate interests — including operating and improving our business, preventing fraud and providing customer support.
Obtain your consent — where consent is required, including certain marketing communications or cookies.
Where we rely on consent, you may withdraw it at any time.
Payments
Payments made through our website may be processed by third-party payment providers.
We do not normally receive or store your full payment card details where payment information is processed directly by a secure payment provider.
Payment providers process information according to their own privacy and security policies.
Sharing Your Information
We may share personal information with trusted third parties where necessary to operate our business, including:
- Payment providers
- Delivery and logistics providers
- IT, website and hosting providers
- Professional advisers
- Service providers supporting our business
- Government, regulatory or law-enforcement bodies where legally required
We only share information where there is a legitimate reason to do so and take appropriate steps to protect personal information.
We do not sell your personal information.
Delivery and Autoglym Representatives
Orders may be delivered or supported by your local Autoglym representative as part of the Autoglym Scotland franchise network.
Where necessary to fulfil your order or provide support, relevant customer and order information may be shared with the representative responsible for your area.
Information will only be shared where required for delivery, order management or customer support.
Marketing
We may send you marketing communications where you have given consent or where permitted under applicable law.
You can opt out of marketing communications at any time by using the unsubscribe option in the communication or by contacting us.
Opting out of marketing will not prevent us from sending necessary communications relating to an order, account or service you have requested.
Cookies
Our website may use cookies and similar technologies to:
- Enable essential website functionality
- Remember preferences
- Analyse website performance
- Improve the customer experience
- Support advertising or marketing where applicable
Where required by law, non-essential cookies will only be used with your consent.
You can manage cookies through your browser settings and any cookie controls available on our website.
How Long We Keep Your Information
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected and to comply with legal, accounting and regulatory requirements.
The length of time information is retained may vary depending on the type of information and our legal obligations.
Keeping Your Information Secure
We take reasonable technical and organisational measures to protect personal information against loss, misuse, unauthorised access, disclosure or alteration.
Our website uses secure encrypted connections where appropriate.
However, no internet-based system can guarantee absolute security.
International Data Transfers
Some third-party technology or service providers may process information outside the United Kingdom.
Where personal information is transferred internationally, we take reasonable steps to ensure appropriate safeguards are in place in accordance with UK data protection law.
Your Data Protection Rights
Depending on the circumstances, you may have rights including the right to:
- Request access to your personal information
- Ask us to correct inaccurate information
- Ask us to delete certain information
- Ask us to restrict certain processing
- Object to certain uses of your information
- Request transfer of information in certain circumstances
- Withdraw consent where processing is based on consent
These rights are subject to applicable legal conditions and exemptions.
To exercise your rights, contact us at:
nadeem@caledoniaautocare.co.uk
We may need to verify your identity before responding to a request.
Complaints
If you are unhappy with how we have handled your personal information, please contact us first so we can try to resolve your concern.
You also have the right to make a complaint to the Information Commissioner's Office (ICO), the UK regulator responsible for data protection.
Links to Other Websites
Our website may contain links to third-party websites.
We are not responsible for the privacy practices or content of third-party websites and recommend reviewing their privacy policies separately.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes to our website, business practices or legal requirements.
The latest version will always be published on this page with the date it was last updated.
Contact Us
For questions about this Privacy Policy or how we use your personal information, contact:
Autoglym Scotland
Official Autoglym Franchise for Scotland
Operated by:
Caledonia Autocare Ltd
Unit 19 Eliburn Industrial Park
Appleton Parkway
Livingston
Scotland
EH54 6GQ
Company Registration Number: SC872476
Telephone: +44 7783 526223
Email: nadeem@caledoniaautocare.co.uk