Last updated: 2 September 2026
At Autoglym Scotland, we want ordering from us to be simple, reliable and transparent.
Autoglym Scotland is the official Autoglym franchise for Scotland and is operated by Caledonia Autocare Ltd.
This policy explains our delivery, cancellation, returns and refund procedures.
Delivery
We currently deliver throughout Scotland.
Orders are normally delivered by your local Autoglym representative within 5 working days, subject to stock availability and your delivery location.
Delivery Charges
Orders over £50: FREE delivery
Orders under £50: £7.49 + VAT
Any applicable delivery charge will be clearly displayed during checkout before you place your order.
If there is likely to be a significant delay with your order, we will contact you using the details supplied when your order was placed.
Cancelling an Online Order
If you are purchasing as a consumer, you have the right to cancel most online orders without giving a reason.
You can tell us that you wish to cancel from the time you place your order until 14 days after receiving your goods.
To cancel, contact us:
Email: nadeem@caledoniaautocare.co.uk
Telephone: +44 7783 526223
Please provide your name and order number where possible.
If your order has not yet been dispatched or delivered, we will cancel it and arrange a refund where payment has already been taken.
If you have already received your order, please follow the returns procedure below.
These 14-day cancellation rights reflect the UK distance-selling rules for consumer purchases.
Change-of-Mind Returns
If you are purchasing as a consumer and tell us within 14 days of receiving your order that you wish to cancel, you then have a further 14 days to return the goods.
Please contact us before returning an item so that we can provide you with the appropriate return instructions.
Unless the item is faulty, damaged, incorrectly supplied or we agree otherwise, you are responsible for the cost of returning unwanted goods.
Products should be returned with all components supplied and, where reasonably possible, in their original packaging.
You may inspect a product in the same way that you reasonably would in a physical shop. If unnecessary handling has reduced the value of the product, we may make an appropriate deduction from the refund where permitted by law.
How to Return an Item
Please contact us before returning your order.
We will provide the appropriate return instructions and advise whether the goods should be returned directly to us or whether a return can be arranged through your local Autoglym representative.
Contact:
Email: nadeem@caledoniaautocare.co.uk
Telephone: +44 7783 526223
Please provide:
- Your name
- Order number
- Product(s) being returned
- Reason for the return
Please do not send products to an Autoglym representative or another address without first receiving return instructions from us.
Faulty, Damaged or Incorrect Products
If your order arrives damaged, contains the wrong product or you believe a product is faulty, please contact us as soon as possible.
Please provide your order number and details of the problem. We may ask for photographs where appropriate to help us resolve the issue quickly.
Where goods are faulty, damaged or incorrectly supplied, we will provide an appropriate remedy in accordance with your statutory rights. Depending on the circumstances, this may include a replacement, repair or refund.
Where we require faulty, damaged or incorrectly supplied goods to be returned, we will cover reasonable return costs.
Your statutory rights are not affected. UK consumer rules require sellers to provide appropriate remedies where products are faulty, not as described or do not perform as they should.
Refunds
Approved refunds will be made to the original payment method used to place your order, unless otherwise agreed.
For consumer cancellations, refunds will be processed within the timescales required by UK consumer law.
Where goods have been returned following cancellation, we will normally issue the refund within 14 days of receiving the returned goods, or receiving evidence that they have been sent back where applicable.
Where you validly cancel an entire consumer order, we will also refund the standard outbound delivery charge where required by law.
If you selected a more expensive delivery option, we are only required to refund the amount equivalent to our standard delivery service.
Once we have processed a refund, your bank or payment provider may take additional time to credit the money to your account.
Products Excluded From Change-of-Mind Returns
Certain products may be excluded from statutory change-of-mind cancellation rights where an exemption under UK consumer law applies.
Examples can include personalised goods, perishable products and certain sealed goods where the seal has been broken and a health or hygiene exemption legally applies.
This does not remove your statutory rights where a product is faulty, damaged or incorrectly supplied.
Business & Trade Customers
Autoglym Scotland supplies both consumers and professional/trade customers.
Statutory consumer cancellation rights do not apply in the same way to products purchased wholly or mainly for business purposes.
Business and trade customers wishing to return an item should contact their local Autoglym representative or contact us directly.
We will review the circumstances and advise you of the available return, replacement or credit options in accordance with the applicable terms of sale.
This does not affect any rights relating to faulty, damaged or incorrectly supplied goods that cannot lawfully be excluded.
Contact Autoglym Scotland
If you have any questions regarding an order, delivery, cancellation, return or refund, please contact us:
Autoglym Scotland
Official Autoglym Franchise for Scotland
Operated by:
Caledonia Autocare Ltd
Unit 19 Eliburn Industrial Park
Appleton Parkway
Livingston
Scotland
EH54 6GQ
Company Registration Number: SC872476
Telephone: +44 7783 526223
Email: nadeem@caledoniaautocare.co.uk